Items must be in unworn condition with tags attached and returned within 10 days of purchase in order to receive a full refund or exchange.
If your order includes full-priced item(s), a complimentary return label will be issued to you after a return request has been sent to firstname.lastname@example.org and accepted . Make sure to properly seal your package, affix the label, and drop it off to the appropriate shipping outlet.
Items that are FINAL SALE include: Current Sale Items, Hosiery, All Accessories, Sexual Wellness Items, and Gift Cards. Should you have any questions as to which category your item falls in, please contact us!
All panties and shape wear should be tried on over your own underwear first.
All items shipped back will be inspected and will not be accepted if deemed “not in new condition”. Any non-returnable item(s) will be sent back to you at your expense.
***Once a package leaves our facility it is legally no longer our property. Refunds for lost or missing packages will not be issued. The intended recipient is responsible for any inquires to the carrier.